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What type of information do you collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet. We may use analytic tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information, including name, email, and other communications entered into the forms provided on our site to contact you regarding the interest you express.

How do you collect information?

When you fill out a form on our website, as part of the process, we collect personal information you give us such as your name, email address and any other identifying information you provide. Your personal information will be used for the specific reasons stated above only.

Why do you collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;
  2. To provide our Users with ongoing customer assistance and technical support;
  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
  5. To comply with any applicable laws and regulations.

How do you store, use, share and disclose your site visitors' personal information?

Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. Any direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do you communicate with your site visitors?

We may contact you to notify you to send updates about new episodes, authors or work, or information as otherwise requested. For these purposes we may contact you via email, telephone, text messages, and postal mail, if you have provided this information.

How do you use cookies and other tracking tools?

We use “cookies” on our website, which is built on the platform.  A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site.

Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

You may also set your browser to delete or not accept cookies, but this may limit your ability to use our Services.

Click here to learn more about the cookies used on the platform.

How can your site visitors' withdraw their consent?

If you don’t want us to process your data anymore, please contact us at 

Privacy policy updates:

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Social Media:

This website contains links to social media sites (i.e., Facebook and Twitter). Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Children’s Privacy:

We do not knowingly collect personal identifiable information from children under 18. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this information. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Questions and your contact information:

If you would like to: access, correct, amend or delete any personal information we have about you or have any concerns about your privacy, you are invited to contact us at

The Mercantile at Mill + Grain Visitors in compliance with GDPR

This Privacy Policy together with our Terms of Use and any other documents referred to in it, sets out how The Mercantile at Mill + Grain uses and protects any information that you give us when you use (the “Website”).

The Mercantile at Mill + Grain is committed to complying with the General Data Protection Regulation and the Data Protection Act 2018, once enacted. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely, and to understand how we use it to offer you a better and more personalized service. We have published this notice to help you understand. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. The Mercantile at Mill + Grain is committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.We may change this Policy from time to time so please check this page occasionally to ensure that you are happy with any changes.

By using our website, you are agreeing to be bound by this Policy.Any questions regarding this Policy and our privacy practices should be sent by email to

Who are we:

We are The Mercantile at Mill + Grain,  a place for authors and creative minds to discuss the real and imaginary forces that fuel stories..

Our Key Privacy Principles:

The Mercantile at Mill + Grain follows the following principles in order to protect your privacy:

We do not collect more personal data (i.e. information that can identify you) than is necessary;
We do not use your personal data for purposes other than those specified when you provided that data;
We do not keep your personal data if it is no longer needed; and
We do not send your personal data to third parties.

What personal data do we collect from you?

While you can use our Website without giving out your personal data, once you contact us via our e-mail address or contact form, The Mercantile at Mill + Grain collects information about you, which may include:

Your name
Email address
Telephone numbers (including mobile)
Social media details (ex., Facebook, Instagram)

We may also collect technical information about you when you visit the Website. This information may include the Internet protocol (IP) address used to connect your computer to the Internet, your browser type and version, time zone setting, operating system and platform, and browser plug-in types and versions. Information about your visit(s) to the Websites may also be collected. The collected information is used to provide an overview of how people are accessing and using the Website. It is not used for any additional purpose, such as to profile those who access the Website.

We may use your information to:

Send you communications which you have requested, and that may be of interest
to you.

These may include:

Updates on our activities;
To give you information that you request from us and to improve our services;
To notify you about changes to our services;
To process information requests that you have submitted.

Data Retention:

All messages received via Social Media up until 31st December 2020 will be deleted, along with any personal data therein.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example tax records). We will hold your personal information on our systems only for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. We will only keep your information for as long as reasonably required (up to a maximum of three years), or as stated in the contract you have with us.

We may, where we have obtained your express permission, also use the information collected to:

Provide you with information about our services that we offer via promotional emails;

Keep you up to date with features on the Websites;

Please note that we will be unable to process any orders for our services if you do not provide us with your name, address and contact details.


By using this service provided you are giving your consent to this data being used for this purpose.

How do we protect your personal data?

When we collect information about you, we also make sure that your information is protected from unauthorized access, loss, manipulation, falsification, destruction or unauthorized disclosure. This is done through appropriate technical measures.  However, you should be aware that providing information over the internet can never be guaranteed as being completely safe and if you choose to send such information to us via the internet, you do so at your own risk.  Data is stored on computer (password protected) and paper records (securely stored).

Social Media:

We use Social Media (Facebook and Instagram) to advertise our services by The Mercantile at Mill + Grain. By agreeing to this Privacy Policy, you are aware that Facebook and Instagram are separate entities to us. Therefore, they both have their own privacy policies which we recommend you review.

Who has access to your information?

We will not give, sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf:

We may pass your information to our third party service providers, agents subcontractors and other associated organizations for the purposes of completing tasks and providing services our behalf (for example to process payments). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond The Mercantile at Mill + Grain, unless we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

How can you access the personal data we have on you?

You have the right to request access to the personal information we have relating to you. You can do this by contacting us. We may make a small charge for information requests if we reasonably consider them to be excessive. In order to comply with your request, we may ask you to verify your identity.

We will fulfill your request by sending a copy of your personal data electronically unless the request expressly specifies a different method.

How can you correct or delete your personal data?

If you believe that the personal data we have about you is incorrect, you are welcome to contact us so we can update it and keep your data accurate. Any data that is no longer needed for the purposes specified will be deleted. If at any point you wish for us to delete information about you, you can simply email us.

When and how can we update this Privacy Policy?

We may revise this Privacy Policy at any time by updating this Privacy Policy. We regularly review our Privacy Policy and strive towards making it better.

Please check this page from time to time for any changes. Please note that where you have provided your consent to certain data processing activities we will not change this Privacy Policy in a way which would affect these consents without seeking your permission first.

Withdrawal of Consent:

You have the right to ask for all the information The Mercantile at Mill + Grain holds about you to be deleted and erased from our systems. To do this, please send us an email from the email account we have on record for you and we shall delete and erase all data we hold on you from our systems that we are legally able to do.

Our 3rd Party Data Processors:

We may use third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with legislation and are EU-U.S. Privacy Shield compliant.

Data Breaches:

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

When you give us personal information, we take steps to ensure that it’s treated securely.

When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.  Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Use of 'Cookies':

Like many other websites, this website uses cookies. 'Cookies' are small pieces of information sent by an organization to your computer and stored on your hard drive to allow that website to recognize you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalized service.

Links to other Websites:

Our website may contain links to other websites run by other organizations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Children’s Privacy:

We are particularly concerned to protect the privacy of children aged 18 or under and believe that our website content is suitable for all ages and is particularly important in data protection. We do not knowingly collect any Personal Data of anyone younger than 18 unless parental consent has been obtained prior to using our website. If you are under the age of 18 and we have not been provided with clear parental consent, then please do not use or access our website at any time. If we become aware of any personal data that has been gathered on a child who is under the age of 18 with parental consent, we will take the appropriate action to ensure it is removed from our system. If you as a parent/guardian discover that your child (under the age of 18) is using our website without your consent, please notify us and we will take the relevant action to ensure the personal data of the child is erased.

We recommend that you print a copy of this page for your reference.


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